Frequently Asked Questions
Everything you need to know about our health tests and services.
How do I collect my sample for testing?
Most of our tests require a small hair or blood spot sample. Detailed instructions and a return envelope are included in every kit to ensure a simple and hygienic collection process from the comfort of your home.
How long does it take to receive my results?
Once your sample arrives at our laboratory, it typically takes 3 to 5 working days for our experts to process the data. You will receive an email notification as soon as your comprehensive digital report is ready to view.
What is your shipping policy within the UK?
We offer free standard shipping on all test kits across the UK. Orders are usually dispatched within 24 hours, and you can expect your kit to arrive within 2-3 business days.
Are my personal data and test results secure?
Absolutely. We utilize medical-grade encryption and follow strict GDPR guidelines to ensure your personal information and health data remain completely confidential and are never shared with third parties.
Can I get a refund if I change my mind?
We offer a 14-day return policy for unused and unopened test kits. Due to the nature of the product, we cannot accept returns or offer refunds once the kit has been opened or the sample has been processed by our lab.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.